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PRIVACY POLICY

Last Updated: December 2025

Wakesurf Tampa (“we,” “our,” “us”) provides wakesurfing charters, watersports experiences, camps, corporate events, and related services in the Tampa Bay and Clearwater region. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our website, booking system, communications, and services.

By using our website or booking with us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

A. Information You Provide Directly

We collect information you give us, including:

  • Name

  • Email address

  • Phone number

  • Billing information

  • Booking details

  • Signed waivers

  • Emergency contact details

  • Messages and customer support inquiries

B. Information Collected Automatically

When you visit our website or booking pages, we automatically collect:

  • IP address

  • Browser type

  • Device information

  • Cookies and tracking data

  • Usage details (pages visited, time on site, etc.)

C. Information from Third Parties

We may receive data from:

  • Payment processors (Stripe, Square, etc.)

  • Scheduling systems (e.g., The Flybook, GHL Calendars)

  • Social media integrations

  • Email or SMS marketing platforms

2. How We Use Your Information

We use your information for:

  • Processing bookings and payments

  • Providing, managing, and improving our services

  • Sending booking confirmations, reminders, and updates

  • Customer support and essential communication

  • Safety notifications and weather updates

  • Marketing communications (with your opt-in)

  • Legal compliance and record-keeping

3. SMS & Email Communication Policy (A2P-Compliant)

By providing your phone number and opting in, you agree to receive SMS messages related to:

  • Booking confirmations

  • Trip reminders

  • Safety updates

  • Weather delays

  • Customer service messages

  • Special promotions (only if you separately opt in)

Message frequency varies.
Msg & data rates may apply.
Reply STOP to unsubscribe or HELP for assistance.

You will not be contacted via SMS without your express consent.

4. How We Share Information

We DO NOT sell your information. We may share data with:

  • Payment providers

  • Scheduling and CRM platforms

  • SMS/email providers

  • Legal authorities (if required)

  • Insurance and liability partners

  • Waiver system providers

All vendors are contractually obligated to protect your data.

We DO NOT sell your phone number. We only share your phone number as required by the vendors above.

 

5. Data Retention

We retain data only as long as necessary for:

  • Legal compliance

  • Service delivery

  • Waiver requirements

  • Booking records

  • Safety and liability documentation

6. Data Security

We use industry-standard safeguards including encryption, secure servers, access controls, and monitoring to protect your information. However, no method is 100% secure.

7. Your Rights

Depending on your location, you may have rights to:

  • Access your data

  • Correct inaccurate information

  • Request deletion

  • Opt out of marketing

  • Restrict certain processing

To request any of these, contact us at:
info@wakesurftampabay.com

8. Cookies & Tracking

We use cookies for:

  • Site functionality

  • Analytics

  • Marketing (with consent)

You may disable cookies in your browser settings.

9. Children’s Privacy

We do not knowingly collect information from children under 13 without parent or guardian involvement.

10. Updates to This Policy

We may update this Privacy Policy occasionally. Changes will be posted on this page with a new “Last Updated” date.